Moana Casino Privacy Policy

At Moana Casino, we are committed to protecting your personal data and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access and use our platform at https://Moana Casino.com/. By using our services, you confirm that you have read and understood the terms outlined here. We encourage you to review this document carefully and contact us if you have any questions about how we handle your data.

Who We Are

Moana Casino is held and operated by Famagousta B.V., a company registered in Curaçao with the Commercial Register of Curaçao No. 152449, having its registered address at Schout Bij Nacht Doormanweg 40, Curaçao. At Moana Casino, we are licensed by the Curaçao Gaming Control Board under license number OGL/2023/155/0098, in accordance with the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157). Our payment processing services are handled by Fodenmacko Trading Co. Limited (reg. nr. HE309248), with its registered address at Lefkonos 22, 2nd floor, Strovolos 2064, Nicosia, Cyprus.

As the operator of Moana Casino, we act as the data controller responsible for your personal information. If you have any questions or concerns regarding this policy, you may reach us at: support@Moana Casino.com.

Information We Collect

When you register and interact with our platform, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Copies of government-issued identification documents (for KYC/verification purposes)
• Username and account credentials used for your Moana Casino login

Financial Information

• Payment method details (bank accounts, e-wallets, credit/debit card information)
• Transaction history, including deposits and withdrawals
• Currency preferences (EUR, USD, GBP, AUD, CAD, NOK, NZD, JPY, BRL, RUB)

Technical and Behavioral Data

• IP address, browser type, operating system, and device information
• Pages visited, session duration, and navigation patterns on our website
• Gaming activity, bet history, and bonus usage
• Cookies and similar tracking technologies (see our Cookie section below)

Communication Data

• Messages exchanged with our 24/7 live chat support team
• Emails sent to and received from our support address
• Feedback, complaints, and survey responses

How We Use Your Information

At Moana Casino, we use the data we collect for specific, lawful purposes. We do not sell your personal information to third parties. The primary reasons we process your data include:

• Account management: To create, maintain, and secure your Moana Casino account and facilitate your Moana Casino login experience
• Identity verification: To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Payment processing: To handle deposits, withdrawals, and related financial transactions through our authorized payment processor
• Bonus and promotion delivery: To apply eligible offers such as welcome bonuses, free spins, cashback, and reload promotions to your account
• Customer support: To respond to your queries, resolve disputes, and provide assistance via live chat and email
• Responsible gambling: To monitor player activity, enforce self-exclusion tools, and promote safe gaming practices
• Legal compliance: To fulfill obligations under applicable law, including reporting to regulatory authorities
• Marketing communications: To send you relevant promotional content where you have given your explicit consent — you may opt out at any time

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfill our obligations to you as a registered player on our platform
• Legal obligation: We are required to collect and retain certain data under applicable gaming and financial regulations
• Legitimate interests: We may process data to prevent fraud, ensure platform security, and improve our services
• Consent: Where required by law, we will seek your explicit consent before processing your data for marketing purposes

Cookies and Tracking Technologies

Our Moana Casino website uses cookies and similar technologies to enhance your browsing experience and analyze how you interact with our platform. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

• Essential cookies: Required for the site to function properly, including secure login and session management
• Analytical cookies: Help us understand user behavior and improve the functionality of our platform
• Marketing cookies: Used to deliver relevant advertisements and promotional content to you
• Preference cookies: Remember your settings and language preferences across sessions

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and your ability to complete the Moana Casino login process.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. However, at Moana Casino, we may share your information with trusted third parties in the following circumstances:

• Payment providers: To process your deposits and withdrawals securely
• Game software providers: Including studios such as Pragmatic Play, NetEnt, Evolution, Play'n GO, and others, who may receive limited technical data necessary to deliver their games
• Regulatory and law enforcement authorities: Where we are legally required to disclose information
• KYC and fraud prevention services: To verify your identity and protect against fraudulent activity
• Marketing and analytics partners: Only where you have provided your consent for such sharing

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, and in accordance with applicable legal, regulatory, and operational requirements. In most cases, we are required to retain player records for a minimum period following account closure. When your data is no longer required, we securely delete or anonymize it.

Your Rights

As a user of our platform, you hold a number of rights regarding your personal data. Depending on your jurisdiction, these may include:

• The right to access the personal data we hold about you
• The right to rectify inaccurate or incomplete information
• The right to erasure of your data, subject to legal retention requirements
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact our support team at support@Moana Casino.com. We will respond to your request within the timeframe required by applicable law.

Security of Your Data

At Moana Casino, we implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure server environments, access controls, and regular security assessments. While we strive to maintain the highest level of data security, no method of transmission over the internet is entirely risk-free.

Underage Users

Moana Casino strictly prohibits access to our platform by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered or provided personal data, we will take immediate steps to close the account and delete the associated information. Underage gambling is an offence, and we take this responsibility seriously.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of Moana Casino following such updates constitutes your acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data at Moana Casino, please do not hesitate to reach out to us. Our support team is available 24/7 and will be happy to assist you:

• Email: support@Moana Casino.com
• Live Chat: Available 24/7 directly on our website
• Website: https://Moana Casino.com/

We are committed to resolving any privacy-related concerns promptly and transparently, in line with our dedication to maintaining your trust as a valued member of the Moana Casino community.